Ad Ops Associate

United Kingdom Req #55
Tuesday, September 7, 2021

The Company

We are a distributed (work from home) organization with team members living in cities all over the world, in 5 countries and more than 35 states or provinces. We provide the operational backbone (our software businesses) and the insider stories and ticket sales engine (our consumer businesses) for thousands of live events organizations in 15 different countries, and we are among the largest organizations in this space, competing neck and neck for clients with household brands like Ticketmaster & Eventbrite.

Our customers include organizations like Wembley Stadium, The Grand Ole Opry, The Bluebird Cafe, Playhouse Square, University of Tennessee and City Winery (plus too many more very cool and innovative organizations to list!).

We have just under 200 employees located around the world, including developers, salespeople, writers & editors and a myriad of other roles.

As an Ad Operations Associate, you will support the day-to-day execution, management and optimization of ad campaign, systems and inventory across WhatsOnStage email, programmatic, and social channels. You would be a part of the team that drives revenue for by providing support for our Commerical team. In addition, you will also have the opportunity to partner with your counterparts on the team as well as our Marketing team.

What you’ll do

Work alongside the WhatsOnStage Commercial team to manage email and digital advertising campaigns on behalf of our clients


  • Work closely with our WhatsOnStage team to deliver email promotions and newsletters using Salesforce Marketing Cloud
  • Collect advertising collateral from clients prior to launch
  • Perform QA prior to campaign launch
  • Manage workflow and relationship with creative and design team, any freelance or outsource resources, and marketing or advertising team counterparts
  • Provide results and learnings in post campaign review with segment marketing lead; leverage learnings to optimise future campaigns
  • Work alongside Commercial and Marketing teams on the planning and delivery of campaigns
  • Build and maintain a professional relationship with peers by responding to marketing briefs and managing creative approvals process
  • Ensure campaigns exhibit email best practices and are designed with a clear call-to-action


  • Traffic display, video, search, featured listings management and programmatic campaigns for our advertising clients using Google Ad Manager
  • Manage and launch organic and social campaigns
  • Collect advertising collateral from clients prior to launch
  • Perform QA prior to campaign launch
  • Take responsibility for the entire campaign flight cycle, including flight Planning, QA of creative, URLs, tracking parameters, and communications with clients and create an organized process
  • Stay on top of the industry regarding new ad products, formats and regulations
  • Create a knowledge base for the internal team and share to review standard methodologies, ad formats, and best practices
  • Work closely with our Commercial team to make recommendations and support optimisations of campaigns on a frequent basis for best performance and delivery
  • Trouble-shoot ad serving errors, report discrepancies and broken creative
  • Provide inventory reports weekly to the larger team
  • Provide post campaign results and overall insights on sell-through and rates on all direct and programmatic opportunities to find areas of growth and need

Who you are

  • Experience or desire to work in media
  • Passionate about performing arts and the mission of
  • Ability to manage many projects at once and prioritise in a team environment
  • Analytically-minded and data driven
  • Process oriented
  • Strong attention to detail
  • Responds to requests promptly and positively
  • Reacts quickly and calmly when plans go astray and takes charge to get things back on track
  • Sets themselves high work standards and works to continuously improve on them
  • Is receptive to new ideas and approaches
  • Works problems through to resolution on their own initiative
  • Manages multiple and tasks and projects simultaneously

Job Requirements:

  • Extremely organised, with project management skills or experience.
  • 1-2 years' experience with trafficking digital media and advertising
  • Working knowledge of Google Ad Manager (also called GAM or DFP) and programmatic platforms such as Centro
  • Basic understanding of HTML, Flash, and JavaScript, rich media vendors, mobile and pre-roll solutions, programmatic technologies and exchanges, OMS and CRM tools
  • Knowledge of Salesforce Marketing Cloud or similar email marketing and automation tool
  • Our headquarters are located in Toronto, but we are a dispersed team (i.e. work from home), and are open to candidates from anywhere in the United Kingdom.
  • Technical mindset to absorb ad-serving technologies with a strong attention to detail
  • Ability to meet multiple deadlines in a deadline driven, changing environment
  • Demonstrate analytical skills and passion for analysing data, products, brands
  • Excellent written and oral communication skills
  • Strong interpersonal skills, ability to work with cross-functional teams
  • Bonus: Paid Social Media channels
  • Bonus: Experience using DanAds (self-serve advertising tool)
Why AudienceView:
  • We’re a global leader in live events technology. As the essential partner to get live events discovered, attended and remembered, we help our clients sell more tickets every single day.
  • We’re passionate about live entertainment. AudienceView believes in the power of live events and its purpose is to ignite that passion in people around the world.
  • We have amazing clients. Our exciting roster of clients includes sports, live music and performing arts organizations
  • Our employees love us. We offer excellent benefits, competitive salaries, flexible hours, work remote opportunities and more!
  • Diversity and inclusion is a core value. The data is abundantly clear that diverse teams are more successful because they offer different perspectives, increased innovation, faster problem-solving and higher employee engagement among other benefits.
Diversity and inclusion have always been at the core of our values at AudienceView. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to 

Other details

  • Pay Type Salary
This posting is inactive.
Location on Google Maps
  • United Kingdom