Client Support Representative

Indianapolis, IN, USA Req #741
Wednesday, September 22, 2021
Job Title: Client Support Representative, MRO Team D
Reports to: Client Support Supervisor
Department: DISA Indiana
Location:  Indianapolis

Job Summary:
This position is responsible to process test results and provide client support for a group of clients that have DOT and Corporate policies.  The person in this position needs to be able to communicate with clients on the phone as well as through email to maintain a high level of client satisfaction.   This position requires excellent data entry skills and good attention to detail.

Job Duties:
• Data entry for drug and alcohol tests into the propriety database
• Review paperwork for compliance with policy requirements. 
• Communicate with clients via email or phone
• Communicate with vendors (collection sites, laboratory) regarding missing information and issues.
• Process drug test results – utilizing Excel, Word, and Outlook 
• Communicate with other teams 
• Answer team phone calls 
• Scanning and filing of completed paperwork 
• Other duties as assigned 

Job Duties %: 
25% Communicate with clients via email or phone
25% Data entry for drug and alcohol tests into the propriety database
25% Review paperwork for compliance with policy requirements. 
25% Troubleshooting issues for clients

Requirements:
• Intermediate skills working with Microsoft office
• Type 30+ WPM
• Organized
• Detail-oriented
• Ability to multi-task
• Excellent verbal and written communication skills
• Ability to prioritize and meet deadlines
• Ability to work well with others and on your own

Required Education:
• High School Diploma

Preferred Experience:
• Previous experience working in an office environment
• Previous experience with database entry and working with other individuals and in a team environment 

Travel %: 0%
 
Physical Working Conditions (ADA): 

Exempt Status: Non-Exempt




Other details

  • Pay Type Hourly
  • Min Hiring Rate $14.33
  • Travel Required No
Location on Google Maps
  • Indianapolis, IN, USA