Supervisor, Mobile Collections

Pawtucket, RI, USA ● Woburn, MA, USA Req #763
Sunday, November 21, 2021
Job Title: Supervisor, Mobile Collections
Department: Drug & Alcohol Testing, DISA Manchester
Reports to: Mobile Operations Manager / Service Center Manager
 
Position Summary: Manages and leads mobile collectors and overseas all collections performed in the territory. Communicates company goals, safety practices, and client protocols to the team. Motivates team members and evaluates performance. Operates a mobile vehicle unit and performs drug screen collections, oral swabbing and/or breath alcohol tests. Ensures chain of custody form is completed correctly and responds to requests for affidavits. Responds to donors/customers in a timely and professional manner. Actively participates in hiring and training, and keeps management updated on team performance.
 
Responsibilities/Job Duties:
Average % of time split among daily duties
Responsibility
 
55%
•Manages the mobile collectors in the territory
•Provides direction, oversight and feedback to direct reports
•A key decision maker in interviewing and hiring new staff
•Responsible for resolving customer concerns or escalating to upper management
•Responsible for reviewing goals, and conducting performance reviews
•Approving time off requests
•Manages inventories and stock, including keeping detailed records of inventory use, and advising a service center manager on ordering where necessary.
•Oversees team member work for quality and compliance
•Handles equipment issues like vehicle breakdown or accident
•Ensures company brand materials and physical working spaces meet and exceed company presentation standards
•Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
•Works in conjunction with the Scheduling department to establish/amend collectors’ schedules
Updated 02/17/2021
 
45%
•Operates a mobile collection unit and/or works in the clinic to collect specimens (urine, hair, oral fluid) for workplace drug and alcohol tests that may be DOT or non-DOT related. This includes pre-employment, random, annual, reasonable suspicion, post-accident, return-to-duty and follow-up drug testing. May perform Point-of-Care testing, as needed.
•Completes forms and documents information following standard procedures. Verifies donor ID and follows testing protocol depending on the type of testing completed. Ensures chain-of-custody compliance and notes irregularities identified. Follow client procedures and protocol well on client sites. Provide donors with additional detailed instructions when the following scenarios arise:
Directly observe collections
Test refusals
Shy bladders
Urine specimen not in temperature range
Specimen unacceptable due to physical characteristics
•Ensure the breath alcohol testing equipment remains calibrated for accurate readings
•Responsible for safely operating the mobile unit for interstate and surrounding state travels. Must maintain a good driving record, medical card (if needed) and follow safe driving requirements when driving and parking. Shall precheck the vehicle before leaving, ensuring adequate supplies are stocked, fuel and oil levels are maintained and tracks mileage for oil changes.
•Following all safe driving protocols for operating a commercial vehicle
•Greets donors, and visitors upon arrival at a collection area.
•Screen donors for medical history and/or visitors prior to entry.
•Ensures cleanliness of collection area and sanitizes areas as needed. Stock and organize collection area, restroom and office
 
Knowledge, Skills and Abilities:
•Maintain DOT collector qualifications
•Must be available to travel within New England with periodic over-night stays
•Excellent customer service skills
•Availability in early mornings, late nights and weekends
•Respond after-hours
 
Qualifications required:
•Must have and maintain a valid State Driver’s License
•Must have a good driving record, verified upon hire and annually
•Prior customer service experience is helpful
•Must be detail oriented
•Prior experience in a clinic or the drug testing industry is preferred but not required
•English speaking is required. Spanish speaking is helpful.
 
Required Education:
High School Diploma
Updated 02/17/2021
 
Certifications in the medical field are helpful, but not required
Travel %: 95% mobile operation Daily trips across all New England States (returns to office at the end of day), Overnight travel 5%
 
Physical Working Conditions (ADA):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
•Physical demands: While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time, talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. Employee must occasionally lift up to thirty (30) pounds. Specific vision abilities required by the job includes: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
 
•Work Environment: The noise level in the work environment is moderate

Other details

  • Pay Type Hourly
  • Travel Required Yes
Location on Google Maps
  • Pawtucket, RI, USA
  • Woburn, MA, USA