Job Summary

The Customer Service Specialist (CSS) provides total care to our clients to ensure that we meet their expectations every time they interact with our organization.  The CSS will provide sales and support to walk-in customers at our will-call sales counters and to field customers at off-site delivery locations. The CSS is responsible for counting, verifying and receiving incoming vendor shipments and customer return material; for stocking and maintaining the warehouse and counter sales areas; and for picking, documenting and packing customer orders.  The CSS will load trucks and perform merchandise deliveries and pickups.

Knowledge, Skills, and Abilities

• Outstanding customer service and verbal communications skills.

• Able to build and maintain a positive working relationship with customers, vendors and co-workers.

• Identify customer needs, provide profitable solutions and close the sale.

• Able to quickly develop comprehensive knowledge of products sold at the Profit Center.

• Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

• Able to learn and operate (keyboard and mouse) the applicable software system used to process orders.

• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.

• Know laws, rules and regulations governing driving motor vehicles in general, and, if 21 or older, commercial vehicles subject to the Department of Transportation regulations in particular.

• If 21 or older, able to safely operate any commercial motor vehicle that has a gross vehicle weight rating (GVWR) of up to 26,000 pounds.

• Able to remain calm and function effectively in stressful, unexpected, and/or emergency situations.

• Read, write, speak, and understand English.

Education, Training, Experience

• At least 18 to operate the pickup truck but 21 years or older is preferred to operate a commercial motor vehicle GVWR of 10,001 pounds or more.

• High school diploma or equivalent

• A proper and valid driver’s license for the vehicle(s) being driven

• A driving record that demonstrates good driving skills in compliance with Company policy

• Must pass a Department of Transportation physical examination before beginning work; to be updated every two years while employed and performing this job function

• Experience in customer service, counter sales, or contractor sales preferred

• Experience in warehouse receiving and material handling preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Sitting (in truck)              30%

Sitting (in chair)                5%

Standing                         30%

Walking                          35%

Lifting                             Frequently, up to 100 pounds

Carrying                         Frequently, up to 80 pounds

Pushing/Pulling              Regularly, up to 200 pounds

Controls                          Use of both hands and arms and use of both feet and legs

Strength level                 Active, demanding

The following movements and senses are required in this job:

Hand and finger dexterity, climbing, stooping, crouching, kneeling, reaching, talking, hearing, near vision, far vision, peripheral vision, color vision, and depth perception.

Environmental Conditions

The incumbent is exposed to the following conditions in the job:

Outdoor weather, warehouses with no climate control, potentially hazardous equipment (such as forklift trucks, mechanical lift gates, hand tools, manual material handling equipment, ladders, and rubber retention straps).  The Profit Center may stock, sell and use hazardous materials – PVC pipe cement, pool chemicals, torch gas, propane gas, solvents, etc.  You may be required to handle these materials.

FLSA Status

Non-Exempt (Hourly)

The benefits of working with us:
Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers, is run by the Profit Center Manager as if it was their own small business. We give you the tools you need to succeed, investing in your personal and professional growth through targeted training programs, and reward team success through our profit sharing opportunities and generous benefits package which includes: 
•Medical, dental, vision, and prescription coverage 
•401 (k) and retirement cash account 
•Life insurance 
•Pre-tax accounts for healthcare and dependent care 
•Paid vacation, holidays, and sick time

Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca.  Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process.  Please let us know if you need assistance or an accommodation due to a disability.

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a background investigation subject to any federal, state and local laws.