Director, Infrastructure and Security

Charlotte, NC, USA Req #1407
Wednesday, October 13, 2021

At Odyssey, we believe high expectations are the key to everything. When we strive to become better than what we are, everything around us becomes better, too.  Odyssey strives to foster an environment that allows employees to develop new ideas and thrive. With our advanced technology, global network and integrated processes, we regularly break new ground for clients and are able to offer logistics careers that cultivate successful professionals and develop existing talent.

Our team is comprised of logisticians, engineers, technicians and supply chain experts, as well as professionals in other administrative and specialized areas who work at multiple locations across the United States, as well as in our international operations in North America, Europe and Asia.

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Summary / Primary Role:

The Director of Infrastructure and Security is responsible for the successful, continuous, reliable, and secure delivery of the IT corporate services to all Business Units. **This position will sit in our Charlotte, NC office and is not remote.**

Principal Duties and Responsibilities:

(Management may amend or assign duties and responsibilities to this job at any time)

  • Report directly to the VP of IT Operations and serve as a member of the Global IT management Team.
  • Oversee infrastructure design, delivery, operations, and support (Network, Storage, Database, SAN and virtualization).
  • Ensure scalability, security, reliability, and audit compliance of the Data Center and DR site.
  • Provide senior level technical expertise and leadership in the areas of IT architecture, design, support, and service delivery.
  • Analyze IT infrastructure needs and lead the design and implementation of new system architectures.
  • Manage Infrastructure Operations staff and Network security staff and contractors to ensure that business processes are streamlined and optimized for value.
  • Work with the Program Management Office team to ensure that all projects are delivered in a timely and costly manner.
  • Oversee the management of service level agreements with vendors and service providers.
  • Manage internal business relationships and service level agreements.
  • Establish metrics, key performance indicators and service level agreements for driving the performance of IT infrastructure service delivery.
  • Communicate effectively and proactively about IT infrastructure related matters with all relevant stakeholders.
  • Research, evaluate, and stay current on emerging security tools, trends, policies, best practices, techniques, and technologies.

Qualifications and Key Skills:

(The following are representative of the education, experience, knowledge, skills or ability required for this position)

  • M.S. or B.S. in Computer Science\Engineering or related field.
  • Minimum 10 years of total IT experience.
  • progressive hands-on technical experience in IT infrastructure – architecture, systems administration, routing / switching, network design, database systems, virtualization, storage area networks, etc.
  • A proven track record of managing diverse technical staff and resources from a combination of in house and multiple sourcing providers across a global environment
  • Experience in supporting enterprise applications in a high availability environment.
  • Background and understanding of ITIL Service management.
  • Strong interpersonal skills and the ability to communicate effectively.
  • Strong problem-solving skills and a meticulous attention to detail required.
  • Ability to work independently with minimal supervision.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
  • Language Skills: Ability to read and comprehend instruction in English.

Work Environment:

This job operates in a professional office environment. This

role routinely uses standard office equipment such as computers, phones,

photocopiers, fax machines, 10 key calculator, and filing cabinets.

Physical Demands:

The physical demands described here are representative of those

that must be met by an employee to successfully perform the essential functions

of this job.

While performing the duties of this job, the employee is regularly required

to effectively communicate with others via email and

phone. The employee is frequently required to remain in a stationary

position and occasionally move about the inside of an office to access file

cabinets, office machinery and other equipment necessary to accomplish the tasks

at hand. The employee is regularly required to position oneself

to move and/or access files or other necessary equipment, and rarely required

to crouch; crawl; climb; or balance.

We offer competitive compensation and benefits package including:

  • Choice of medical plans with FSA, HRA and HSA options;
  • Company-paid dental and life/disability Plans;
  • 401K with company match;
  • Preferred vendor discounts;
  • Work-life balance

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey is an Equal Opportunity Employer and does not discriminate against qualified applicants with regard to race, color, religion, age, sex, national origin, disability, sexual orientation, genetics or veteran status. In addition to federal law requirements Odyssey complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment.


Other details

  • Job Family Management
  • Pay Type Salary
Location on Google Maps
  • Charlotte, NC, USA